Refunds and Returns: Terms & Conditions

Thank you for buying from Haruka. We do all that we can to provide endearing, enduring, high quality and well designed products from independent designers. We hope you fall in love with your new purchase and it becomes a part of your life for many years to come. However, if for any reason it is not right for you, you are welcome to return it to us. We will give you a full refund to your original payment method within 7 days of receiving the returned item.


 Please tell us within 14 days of purchase if you wish to return an item and return the item to us a maximum of 30 days after receiving it. The item must be unworn, in the original packaging with all swing tags and labels attached.

Please don’t forget to include a note in your return package with your order number, the reason you are returning the garment and whether you would like an exchange or a refund. We recommend re using the Haruka packaging for returns to minimise environmental impact. So open your Haruka box carefully so you can reuse it.

As part of our refund policy we will refund your original postage costs. However, you will be responsible for paying the returns cost. If you are exchanging an item, we will pay the postage cost of sending out the replacement to you.

We send the majority of our UK parcels out via Hermes. There will be a returns label generated by Hermes with our shop address for returns. If you have a Hermes account you are welcome to send it back to us this way. We recommend choosing the signed for option as this will be proof we have received the parcel. If you prefer to use the Royal Mail for your return that is also fine. We recommend asking for a proof of postage. We are sorry but we will not be able to take responsibility for any parcels that are lost or damaged before they reach us.


 If you have any questions or want any advice about the returns process, exchanges, sizes, anything that is not clear then please contact us at the shop by phone +44 1458 835 383 or email: [email protected] or by using the contact form at this link : https://haruka.co.uk/contact-us/. Please quote your order number in the subject line of any emails. We are always happy to hear from you
All Best Wishes
 Amanda and the Team X

And now the legal bit…..

Klarna Terms and Conditions

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Haruka Terms and Conditions
Please read all these terms and conditions.
As we can accept your order and make a legally enforceable agreement without further reference to you, you must read
these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you
are not sure about anything, just phone us on +44 (0)1458 835 383.
Application

  1. These Terms and Conditions will apply to the purchase of the goods by you (the Customer or you). We are Haruka
    Ltd a company registered in England and Wales under number 06794229 whose registered office is at Unit 4b, ,
    Winford business park,, Bristol, BS40 8HQ and whose trading address is 20 Magdelene Street,, Glastonbury, somerset,
    BA69EH with email address [email protected]; telephone number +44 (0)1458 835 383; (the Supplier
    or us or we).
  2. These are the terms on which we sell all Goods to you. By ordering any of the Goods, you agree to be bound by these
    Terms and Conditions. By ordering any of the Services, you agree to be bound by these Terms and Conditions. You
    can only purchase the Goods from the Website if you are eligible to enter into a contract and are at least 18 years old.
    Interpretation
  3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft
    or profession;
  4. Contract means the legally-binding agreement between you and us for the supply of the Goods;
  5. Delivery Location means the Supplier’s premises or other location where the Goods are to be supplied, as set out in
    the Order;
  6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to
    the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is
    long enough for the purposes of the information, and allows the unchanged reproduction of the information stored;
  7. Goods means the goods advertised on the Website that we supply to you of the number and description as set out in
    the Order;
  8. Order means the Customer’s order for the Goods from the Supplier as submitted following the step by step process set
    out on the Website;
  9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received
    from you via the Website;
  10. Website means our website haruka.co.uk on which the Goods are advertised.
    Goods
  11. The description of the Goods is as set out in the Website, catalogues, brochures or other form of advertisement. Any
    description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods
    supplied.
  12. In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or
    specification you provide is accurate.
  13. All Goods which appear on the Website are subject to availability.
  14. We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement. We
    will notify you of these changes.
    Personal information
    a.
    b.
    Personal information
  15. We retain and use all information strictly under the Privacy Policy.
  16. We may contact you by using e-mail or other electronic communication methods and by pre-paid post and you
    expressly agree to this.
    Basis of Sale
  17. The description of the Goods in our website does not constitute a contractual offer to sell the Goods. When an Order
    has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without
    delay.
  18. The Order process is set out on the Website. Each step allows you to check and amend any errors before submitting
    the Order. It is your responsibility to check that you have used the ordering process correctly.
  19. A Contract will be formed for the sale of Goods ordered only when you receive an email from us confirming the Order
    (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us
    immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order
    you agree to us giving you confirmation of the Contract by means of an email with all information in it (ie the Order
    Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any
    event not later than the delivery of any Goods supplied under the Contract.
  20. Any quotation is valid for a maximum period of 3 days from its date, unless we expressly withdraw it at an earlier
    time.
  21. No variation of the Contract, whether about description of the Goods, Fees or otherwise, can be made after it has been
    entered into unless the variation is agreed by the Customer and the Supplier in writing.
  22. We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer. If this is not
    the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate
    for you and which might, in some respects, be better for you, eg by giving you rights as a business.
    Price and Payment
  23. The price of the Goods and any additional delivery or other charges is that set out on the Website at the date of the
    Order or such other price as we may agree in writing.
  24. Prices and charges include VAT at the rate applicable at the time of the Order.
  25. You must pay by submitting your credit or debit card details with your Order and we can take payment immediately or
    otherwise before delivery of the Goods.
    Delivery
  26. We will deliver the Goods, to the Delivery Location by the time or within the agreed period or, failing any agreement,
    without undue delay and, in any event, not more than 30 days after the day on which the Contract is entered into.
  27. In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to
    any other remedies) treat the Contract at an end if:
    we have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant
    circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on
    time was essential; or
    after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances
    and we have not delivered within that period.
  28. If you treat the Contract at an end, we will (in addition to other remedies) promptly return all payments made under the
    Contract.
  29. If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order
    for any Goods or rejecting Goods that have been delivered and, if you do this, we will (in addition to other remedies)
    without delay return all payments made under the Contract for any such cancelled or rejected Goods.
  30. If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the
    value of the goods or the character of the unit) you cannot cancel or reject the Order for some of those Goods without
    also cancelling or rejecting the Order for the rest of them.
  31. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and
    Channels Islands. If, however, we accept an Order for delivery outside that area, you may need to pay import duties or
    other taxes, as we will not pay them.
  32. You agree we may deliver the Goods in instalments if we suffer a shortage of stock or other genuine and fair reason,
    subject to the above provisions and provided you are not liable for extra charges.
  33. If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may
    charge the reasonable costs of storing and redelivering them.
  34. The Goods will become your responsibility from the completion of delivery or Customer collection. You must, if
    reasonably practicable, examine the Goods before accepting them.
    Risk and Title
  35. Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.
  36. You do not own the Goods until we have received payment in full. If full payment is overdue or a step occurs towards
    your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the Goods still owned by
    you, in which case you must return them or allow us to collect them.
    Withdrawal, returns and cancellation
  37. You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and
    without giving us a reason, and without incurring any liability.
  38. This is a distance contract (as defined below) which has the cancellation rights (Cancellation Rights) set out below.
    These Cancellation Rights, however, do not apply, to a contract for the following goods (with no others) in the
    following circumstances:
    goods that are made to your specifications or are clearly personalised;
    goods which are liable to deteriorate or expire rapidly.
  39. Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:
    in the case of any sales contract, if the goods become mixed inseparably (according to their nature) with other
    items after delivery.
    Right to cancel
  40. Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.
  41. The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the
    carrier indicated by you, acquires physical possession of the last of the Goods. In a contract for the supply of goods
    over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
  42. To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting
    out your decision (eg a letter sent by post, fax or email). You can use the attached model cancellation form, but it is not
    obligatory. In any event, you must be able to show clear evidence of when the cancellation was made, so you may
    decide to use the model cancellation form.
  43. You can also electronically fill in and submit the model cancellation form or any other clear statement of the
    Customer’s decision to cancel the Contract on our website haruka.co.uk. If you use this option, we will communicate to
    you an acknowledgement of receipt of such a cancellation in a Durable Medium (eg by email) without delay.
  44. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the
    right to cancel before the cancellation period has expired.
    Effects of cancellation in the cancellation period
  45. Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you,
    including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the
    least expensive type of standard delivery offered by us).
    Deduction for Goods supplied
  46. We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of
    unnecessary handling by you (ie handling the Goods beyond what is necessary to establish the nature, characteristics
    and functioning of the Goods: eg it goes beyond the sort of handling that might be reasonably allowed in a shop). This
    is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
    Timing of reimbursement
  47. If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:
    14 days after the day we receive back from you any Goods supplied, or
    (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.
  48. If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue
    delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.
  49. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you
    have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    Returning Goods
  50. If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods
    or hand them over to us at without delay and in any
    event not later than 14 days from the day on which you communicate to us your cancellation of this Contract. The
    deadline is met if you send back the Goods before the period of 14 days has expired. You agree that you will have to
    bear the cost of returning the Goods.
  51. For the purposes of these Cancellation Rights, these words have the following meanings:
    distance contract means a contract concluded between a trader and a consumer under an organised distance sales
    or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the
    exclusive use of one or more means of distance communication up to and including the time at which the contract
    is concluded;
    sales contract means a contract under which a trader transfers or agrees to transfer the ownership of goods to a
    consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and
    services as its object.
    Conformity and Guarantee
  52. We have a legal duty to supply the Goods in conformity with the Contract, and will not have conformed if it does not
    meet the following obligation.
  53. Upon delivery, the Goods will:
    be of satisfactory quality;
    be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you
    made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment)
    and be fit for any purpose held out by us or set out in the Contract; and
    conform to their description.
  54. It is not a failure to conform if the failure has its origin in your materials.
  55. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer
    of the Goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial
    scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods. This guarantee will take
    effect at the time the Goods are delivered, and will not reduce your legal rights.
    Successors and our sub-contractors
  56. Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its
    obligations under the Contract. The Supplier will be liable for the acts of any sub-contractors who it chooses to help
    perform its duties.
    Circumstances beyond the control of either party
  57. In the event of any failure by a party because of something beyond its reasonable control:
    the party will advise the other party as soon as reasonably practicable; and
    the party’s obligations will be suspended so far as is reasonable, provided that that party will act reasonably, and
    the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the
    Customer’s above rights relating to delivery and any right to cancel, below.
    Privacy
  58. Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with
    regard to your personal information.
  59. These Terms and Conditions should be read alongside, and are in addition to our policies, including our privacy policy
    (https://haruka.co.uk/privacy-policy/) and cookies policy (https://haruka.co.uk/privacy-policy/).
  60. For the purposes of these Terms and Conditions:
    ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including, but not
    limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
    ‘GDPR’ means the General Data Protection Regulation (EU) 2016/679.
    ‘Data Controller’, ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.
  61. We are a Data Controller of the Personal Data we Process in providing Goods to you.
  62. Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the
    course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
    before or at the time of collecting Personal Data, we will identify the purposes for which information is being
    collected;
    we will only Process Personal Data for the purposes identified;
    we will respect your rights in relation to your Personal Data; and
    we will implement technical and organisational measures to ensure your Personal Data is secure.
  63. For any enquiries or complaints regarding data privacy, you can contact Amanda Chambers at the following e-mail
    address: [email protected]
    Excluding liability
  64. The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) for death or personal injury
    caused by negligence or breach of the Supplier’s other legal obligations. Subject to this, the Supplier is not liable for (i)
    loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (eg loss
    of profit) to the Customer’s business, trade, craft or profession which would not be suffered by a Consumer – because
    the Supplier believes the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.
    Governing law, jurisdiction and complaints
  65. The Contract (including any non-contractual matters) is governed by the law of England and Wales.
  66. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in
    Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
  67. We try to avoid any dispute, so we deal with complaints in the following way: All complaints will be dealt with within
    7 days, see our returns policy at the top of this Page for further information.