Refunds and Returns
Thank you for buying from Haruka. We do all that we can to provide endearing, enduring, high quality and well designed products from independent designers. We hope you fall in love with your new purchase and it becomes a part of your life for many years to come. However, if for any reason it is not right for you, you are welcome to return it to us. We will give you a full refund to your original payment method within 7 days of receiving the returned item.
Please tell us within 14 days of purchase if you wish to return an item and return the item to us a maximum of 30 days after receiving it. The item must be unworn, in the original packaging with all swing tags and labels attached.
Please don’t forget to include a note in your return package with your order number, the reason you are returning the garment and whether you would like an exchange or a refund. We recommend re using the Haruka packaging for returns to minimise environmental impact. So open your Haruka box carefully so you can reuse it.
As part of our refund policy we will refund your original postage costs. However, you will be responsible for paying the returns cost. If you are exchanging an item, we will pay the postage cost of sending out the replacement to you.
We send the majority of our UK parcels out via Hermes. There will be a returns label generated by Hermes with our shop address for returns. If you have a Hermes account you are welcome to send it back to us this way. We recommend choosing the signed for option as this will be proof we have received the parcel. If you prefer to use the Royal Mail for your return that is also fine. We recommend asking for a proof of postage. We are sorry but we will not be able to take responsibility for any parcels that are lost or damaged before they reach us.
If you have any questions or want any advice about the returns process, exchanges, sizes, anything that is not clear then please contact us at the shop by phone +44 1458 835 383 or email: [email protected] or by using the contact form at this link : https://haruka.co.uk/contact-us/. Please quote your order number in the subject line of any emails. We are always happy to hear from you
All Best Wishes
Amanda and the Team X